Here’s a simple, clear, and professional “Contact Us” page for JCPenney, written in a customer-friendly and SEO-optimized format:
Contact Us – JCPenney Customer Support
We’re here to help! Whether you have a question about your order, need help with your JCPenney Rewards account, or just want to give us feedback we’re ready to assist you.
Customer Service Hours
Monday – Friday: 9 AM – 6 PM CST
Saturday: 10 AM – 5 PM CST
Sunday: Closed
Ways to Get in Touch
1. Call Us
Speak directly with our customer service team.
Toll-Free Number: 1-800-322-1189
For JCPenney Rewards: 1-888-527-7937
2. Live Chat
Need quick help? Use our Live Chat option on the official JCPenney website for fast assistance from a support representative.
3. Email Us
Send us a message anytime, and we’ll respond within 24–48 hours.
Use the contact form available on the JCPenney website under the “Customer Service” section.
4. Write to Us
For written correspondence, you can mail us at:
JCPenney Customer Service
6501 Legacy Drive
Plano, TX 75024
United States
5. Visit a Store
Stop by any JCPenney location and speak with a store associate for help with returns, exchanges, or product inquiries. Use our Store Locator online to find the nearest location.
Common Reasons to Contact Us
- Questions about your online order or shipping
- Help with returns and exchanges
- Issues with your JCPenney Rewards or gift card
- Product or pricing inquiries
- Feedback about your in-store or online experience